Cancellation and Refund Policy
Welcome to Free Astrologer Chat. We value your trust and aim to provide you with a seamless experience. However, we understand that circumstances may change, and you may need to cancel your order or seek a refund. Please familiarize yourself with our cancellation and refund policy outlined below.
1. Cancellation Policy:
- Orders: You may cancel your order within [X] hours of placing it, provided it has not been processed or shipped. Once an order has been processed or shipped, cancellation is not possible. Please reach out to our customer support team promptly to initiate the cancellation process.
- Services: The cancellation policy for services booked through Free Astrologer Chat may vary based on the service type and agreed terms during booking. Refer to the specific service agreement or contact our customer support team for cancellation details.
2. Refund Policy:
- Eligibility: Refunds are issued for eligible cancellations as per our cancellation policy. The item or service must meet specified criteria and be returned in its original condition, if applicable.
- Refund Process: Upon approval of your cancellation request, refunds will be processed using the original payment method. Please allow several business days for the refund to reflect in your account, depending on your bank or payment provider.
- Non-Refundable Items/Services: Certain items or services, such as personalized or custom-made products, digital downloads, or services already performed, may not be eligible for refunds. Check the product description or service agreement for non-refundable items/services.
3. Contact Us:
For any queries regarding our cancellation and refund policy, or to initiate a cancellation or refund request, please contact our customer support team. We are dedicated to assisting you and ensuring a positive experience with Free Astrologer Chat.
4. Changes to the Policy:
Free Astrologer Chat reserves the right to modify or update this cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.
Thank you for choosing Free Astrologer Chat. We appreciate your patronage and strive to serve you to the best of our abilities.